What's new

Change-log of the latest features in Vialog.

The latest Vialog features‍


Faster video submissions. Up to 10 times faster video submissions. Why let your users wait for the full transcoding cycle? Instead of waiting, let your users record another video.

API for Vialog data. Connect your data with ours. Ability to generate developer keys to securely access Vialog metrics using our brand-new public APIs.

Auto-preview videos. Making sure that your audience engages with your content more easily with auto-preview. Auto-preview makes it possible to peek in to the videos by hovering over them with your curzor (on desktop). If you have subtitles added to your videos, they will also show.

Autoplay discussions. We are adding more engagement time to your websites with the Vialog discussions. Autoplay is now switched on by default for your discussion so they feel more like video dialogues. When a video ends, the next one starts playing right away. Your viewers are always just a tap away to reply to any of the videos.

Scheduled discussions. The ability to set a schedule for the Start and End times of a discussion. Customise your discussion lifecycle to your liking. Define separate Call-to-Actions before/after your discussion.

General improvements. Better subtitle management: the ability to publish, hide and delete subtitles. | Improved Video Call to Action to make sure Community Managers can better use Host Videos. | Improvements for smaller screen sizes. | Displaying character limitation feedback for user input fields. | Video preview in email notifications. | A lot of quality assurance improvements. | Performance improvements.


Automated subtitles and keywords. The ability to auto-generate and easily modify subtitles of any video is here! To select the default transcription language, go to Account Settings. To adjust this setting on a discussion level, use Advanced Settings. To edit the subtitle of any video, click on the “Subtitles/closed captions” button next to the video, under Manage Videos. Select or manually add up to three custom keywords for any video to improve user navigation. To add or edit keywords, open the “Subtitles/closed captions” of the video, under Manage Videos.

Real-time discussion updates. Ability to hide and publish videos without reloading the browser on the user side. The auto-refreshing discussions give room for more live use cases, while the video playback and video recording are not distracted by the updated video list.

Payment improvements. General improvements ensuring a smoother self service subscription experience and a better understanding of different features’ availability in our different packages.


Option to collect email addresses from video creators. To start collecting email addresses from video creators, the host of the discussion first needs to add a Privacy Policy link on their Settings page. Given that “Collect email addresses of video creators” is turned on under the Discussion Settings Advanced toggle, and the video creator approves Vialog to share their email address with the host of the discussion, the contact details are visible on the Manage Videos tab. When a hosts decide to collect email addresses it is their responsibility to collect, store and use this information in line with privacy laws such as GDPR and our Customer Terms.

New language. Vialog is available in French. The embeddable tool and the Vialog Share Links now provide localised language interfaces for the following languages: Czech | French | Italian | Russian | Slovak

General improvements. Character length limitations are now visible on effected fields on the Vialog Dashboard. | Fixed the timeout-related issue on discussions that are loaded long ago. | Minor UI improvements inside the recorder.


Self-service subscriptions. Unlock the full potential of Vialog by adding a subscription. Choose a plan, billing frequency and pick a currency for monthly or annual subscriptions. Secure card payments are powered by Stripe. Invoices are available right after subscribing. (Fun fact: the first organic customer took 41 seconds to upgrade to one of our annual plans.)

Multilingual recorder interface. Native translators provided support for the following languages. The embeddable tool and the Vialog Share Links support the following languages: English | Chinese | Dutch | German | German (Austrian) | Hungarian | Macedonian | Norwegian | Portuguese | Romanian | Spanish | Ukrainian

General improvements. Validation | Embeddable tool display improvements | Share links | Minor community dashboard UI changes


Better notifications. Improved design and user experience of our notification system to maximise impact and participation. Communication is now even more personal and tailored to each video discussion.

General improvements. Bug fixes and user experience improvements.


Control embedding of any discussion. With thread based whitelisting you can add domains to control the embedding of your individual discussions.

Share Links. An optional dedicated page for each of your discussions so you can share it on the go with anyone. Get videos without a website!

Copy discussion link from unsupported browsers. Some in-app browsers does not allow access to your camera on your mobile devices. We added a "Copy link" functionality to make switching to another browser easy.

Stay on top with follow-focus. If a desired or ongoing action is outside of the viewframe, we now use the follow focus feature to bring the content to your attention.

Housekeeping. Improved onboarding with clearer instructions, moments of celebration and toggles for advanced settings. Improved usability of the Vialog discussion dashboard. Improved new thread creation flow.


One Vialog One Tree programme. We are planting one tree for each discussion you start on Vialog. Video discussions with at least 1 published video qualify. Read more about aour commitment to the environment.

Global refactoring. Faster and smarter video discussions | Enhanced application structure for faster load time | Protections from accidental loss of ongoing and un-submitted recordings | Faster initialisation of Vialog discussion skeleton prior to appearing on screen when client website has completed loading. | Video throttling to ensure that videos appear more dynamically.

Finish your thought on time. Improved visual feedback on remaining time during recording. And 10 extra seconds to safeguard your last thought.

Navigate with keyboard. Vialog's UI component is now accessible for keyboard-only users. The following actions were introduced: → Right and ← Left Arrow for Fast Forward and Rewind 5 seconds | ␣ Space — Pause and resume video playback | ↵ Enter / Return — Reply to selected video

Clickable progress bar. Click or tap on the progress bar (top of videos) to adjust playback location of the video.

Dashboard improvements. Simplified user experience with tab-based design for each discussion. | Simplified video player and improved data display. |Colour picker to ease customisation of video discussions to match your brand design.


Vialog rebuilt in React. A new React implementation of our embeddable tool that we designed for optimal user experience and performance. The ground-up rebuild has given us the opportunity the remove all the limitations compared to the previous version of the tool and create a much more modular, scalable and flexible solution. Beta tested with world-class communities and providing priority onboarding to our existing video discussion champions with this release.

More shareable. Follow discussions to get email when a new video is published. | Share discussions using email address or social media networks. | Get video replies as a video creator by adding your email to your video.

More secure. Allow your domains to control access to your video discussions. Domain whitelisting allows you to fully eliminate unwanted access to your content.

New design. First set of aesthetic updates to improve the look and feel of the Vialog tool, letting our community do the talking. Ability to set any published video in the discussion as the Host Video. By replacing Call-To-Action texts with Host Videos, Community Managers can provide their community with a blueprint for the tone and format they are looking for in their discussions. We have also increased the size of the video cards, allowing for improved engagement in discussions. We believe there is nothing that competes with the raw power of videos. That is why we encourage all of our Hosts to record their first video as soon as they create a new discussion.

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